Our solutions for Help Desk and IT Infrastructure services are among the highest standards demanded by the current market. Our solutions and activities are based on the ITIL and ISO/IEC 20000 frameworks.
We have professionals with Microsoft, Linux and Cisco certifications, among others. Apart from our daily effort and dedication, it is the ITIL and ISO/IEC 20000 best practices that guarantee Pasquali to offer excellency and great performance of our in-company IT services.
Among our Help Desk and IT Infrastructure solutions we can perform the following activities:
Support to Level 1 and 2 users through a rugged and reliable Service Desk.
a) This can be a remote, part- or full-time on-site service.
b) We work either with our own or with third-party IT Service Management tools.
All our Help Desk and IT Infrastructure solutions are managed, registered and updated through our online collaboration tool, Basecamp. Basecamp provides our clients and associates transparency and efficiency. Know more about Basecamp and our standards for project and service management.
Contact: (55) 11 3198 3644