Help desk and Infrastructure

• Allocation
• Development
• Help Desk
• Business Intelligence
• Recruiting and Selection

Help Desk and Infrastructure

Our solutions for Help Desk and IT Infrastructure services are among the highest standards demanded by the current market. Our solutions and activities are based on the ITIL and ISO/IEC 20000 frameworks.

We have professionals with Microsoft, Linux and Cisco certifications, among others. Apart from our daily effort and dedication, it is the ITIL and ISO/IEC 20000 best practices that guarantee Pasquali to offer excellency and great performance of our in-company IT services.

Among our Help Desk and IT Infrastructure solutions we can perform the following activities:

Support to Level 1 and 2 users through a rugged and reliable Service Desk.
a) This can be a remote, part- or full-time on-site service.
b) We work either with our own or with third-party IT Service Management tools.

Logical Management of Windows and Linux Networks.
Active Directory Management.
Email Servers Management (Exchange, etc).
Cloud server, environment and application Management.
Interface and communication with third-party web hosting providers.
Management of internal and external (third-party) Data Centers.
Management and Maintenance of physical Networks, cabling, routers, firewalls etc.

All our Help Desk and IT Infrastructure solutions are managed, registered and updated through our online collaboration tool, Basecamp. Basecamp provides our clients and associates transparency and efficiency. Know more about Basecamp and our standards for project and service management.

• See too
• Allocation of IT Professionals
• Systems Development
• Business Intelligence Consulting
• IT Professionals Recruiting and Selection

Contact: +55 11 4551-6660
atendimento@pasqualisolution.com.br