Mandatory Requirements:
• Fluent English communication skills, both written and verbal;
• Bachelor's degree in marketing, business administration, or a related field;
• Proven experience in telemarketing service management, including strategy development, campaign planning, and execution;
• CIS, CSM and ServiceNow certification required;
• Excellent communication and interpersonal skills; 
• Strong analytical and problem-solving abilities; 
• Ability to work independently and collaboratively in a team environment; 
• Proficiency in Microsoft Office Suite and other relevant software.