Mandatory Requirements:
• Advanced/Fluent English communication skills (verbal and written).
• Proven experience as a technical support analyst, providing Level 2 helpdesk support.
• Strong knowledge of Windows operating systems and troubleshooting techniques.
• Proficiency in supporting Office 365 applications, including Outlook, Word, Excel, PowerPoint, and SharePoint. 
• Experience with providing technical support for REVIT software, including installation, configuration, and troubleshooting. 
• Familiarity with Zoom conferencing software and supporting its functionality across various devices and platforms.